Refund Policy
Last updated: October 8, 2026
About this page: a plain-English refund policy, not jurisdiction-specific legal advice. Have it reviewed independently before relying on it formally.
Our refund approach
Buying should never feel like a gamble. Here is exactly when refunds apply, for the Free 24-Hour Trial and for the 1 Month, 3 Months, 6 Months, 12 Months plans.
About the trial
Because the trial costs nothing, refunds do not apply to it. Any problem on our end with the trial is fixed on request.
When a refund applies
If we fail to deliver a working service and cannot fix it, you are refunded, provided you tell us within 7 days of purchase.
Requests based on streaming quality are handled case by case after we have tried to solve the issue with you.
What is excluded
- Problems caused only by your own internet connection or device
- Change of mind after using a large part of the plan
- Accounts suspended for breaking the Terms of Use, such as sharing a login
How to ask
Contact us via the contact page with your order details and what went wrong.
Timing
Refunds return to the payment method you used. Banks and payment providers can take a few business days.
Related information
See the pricing page and Terms of Use. The date above shows when this policy last changed.