Tell us your Apple TV model and what is happening
That combination alone resolves most tickets on the first reply — the form below takes both.
Two details worth including
Which Apple TV you're on (HD, or a specific 4K generation) and whether you went through the App Store or sideloaded — those two facts alone cut out most of the usual back-and-forth.
The tickets we see most
Nothing compatible listed in the App Store
We check current availability and walk through the Xcode sideload path if that's where you're stuck.
Trial not activating
Usually a typo in the login field or a delay on the email — quick to check either way.
Switching plan length
Mid-term or between renewals, either works.
A charge that needs explaining
We'll pull it up and walk through exactly what it was for.
Stuttering, freezing, or a rejected login
Tell us the symptom and we narrow it down from there.
Anything not listed here
Send it anyway — this list isn't exhaustive.
Check the FAQ first
App Store churn, sideloading, billing, and the trial are already answered there in more depth than a single email reply usually covers.
Visit the FAQ →The Setup Guide walks both paths
App Store and Xcode sideloading, side by side, with a troubleshooting checklist at the end.
Visit the Setup Guide →How a reply actually gets shaped
Tickets go out in the order they arrive, by email. A vague "it's not working" gets a vague first reply; naming the Apple TV generation and the exact symptom gets a useful one on the first try.